Privacy Policy

This website is operated by LONDON CACTUS LTD, the privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding your privacy and personal information.

Who Are We

London Cactus Ltd (“we”, “us”, or “our”), trading as London Cactus College, is a UK training provider offering online and in-person courses designed to help individuals develop their skills, knowledge, and career opportunities.

As part of delivering our training services, we collect, use, store, and protect certain personal information relating to students, learners, website visitors, and individuals who interact with our services. We are committed to handling personal data responsibly, securely, and transparently.

When processing personal information, we act as the data controller and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we are responsible for determining how and why your personal information is collected, used, and stored.

The Personal Information We Collect And Use

Personal Information You Provide To Us

We collect the following personal information that you provide to us:

First Name
Last Name
Email
Phone Number
Billing address
Course enrolment information
Website usage data
IP address
Marketing preferences
Communications you send to us

We do not collect or store payment card details. All online payments are processed securely through PayPal.

Some examples of when we collect this information include:

When registering for an account.
When registering for a course.
When making a purchase.
When signing up for our newsletter.

Personal Information You Provide About Third Parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data.
shall receive any data protection notices on their behalf.
shall consent on their behalf to the transfer of their personal data abroad.

Cookies And Similar Technologies

A cookie is a small text file that is placed on your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (“flash cookies”), and single-pixel gifs. These technologies may be used to track users’ actions and activities and to store certain information about them.

In some cases, cookies or similar technologies may be owned and controlled by third parties who may also collect information about your use of our website.

We may use cookies and similar technologies to collect information such as:

How many times a user visits our website.
Which pages a user visits.
Traffic and usage data.
General location information.
User preferences and settings.

Our website uses cookies to:

Improve website functionality.
Analyse website traffic and user behaviour.
Remember user preferences.
Support the delivery and improvement of our services.

This information helps us better understand how visitors use our website and enables us to improve the user experience. Some of this information may be aggregated or statistical, meaning that it does not identify you personally.

You can control, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to access some features or services.

For further information on cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org.

How We Use Your Personal Information

We collect information about our users for the following purposes:

To identify users and manage their accounts.
To process users’ course registrations, enrolments, and orders.
To communicate with users regarding courses, services, and enquiries.
To conduct research.
To carry out statistical and behavioural analysis to help improve our website and services.
To comply with legal and regulatory requirements.

Who Your Information May Be Shared With

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will not share your personal information with any other 3rd parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message, or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition, etc). If you do opt-in to receive such marketing from us you can opt-out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt-out, or if you are receiving messages you do not want you can contact us using the details provided below.

No personal information has to be provided by you to us at any time.

How Long Your Personal Information Will Be Kept

We will hold your personal information for the following periods:

Name and address – 6 years to satisfy UK tax law.
Age – Once your age has been verified by us it will be deleted.

These periods are no longer than necessary in each case.

Reasons We Can Collect And Use Your Personal Information

We rely on the following as the lawful basis on which we collect and use your personal information:

Consent
Course enrolment and administration
Learner support
Contract
Legal Obligation
Vital Interests
Public Task
Legitimate Interests

The legitimate interests relied upon are as follows:

To administer and improve our training services and website.
To communicate with learners and prospective learners.
To maintain records relating to course enrolments and certifications.
To analyse and improve the performance, security, and usability of our website and services.

Consequence Of Our Use Of Your Personal Information

The consequence of our use of your personal information is:

You may be presented with adverts or information about courses, training programmes, and services that are relevant to your location or interests.
We may recommend courses, qualifications, or learning opportunities that we believe may be suitable based on your previous enquiries, purchases, or interactions with us.
We may use information about how our website and services are used to improve the learning experience and the services we offer.

Keeping Your Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection laws.

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information

Your Data Protection Rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

Fair processing of information and transparency over how we use your personal information.
Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
Require us to correct any mistakes in your information which we hold.
Require the erasure of personal information concerning you in certain situations.
Receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations.
Object at any time to processing of personal information concerning you for direct marketing.
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
Object in certain other situations to our continued processing of your personal information.
Otherwise, restrict our processing of your personal information in certain circumstances.
Claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

Email, call or write to us.

Let us have enough information to identify you.

Let us have proof of your identity (a copy of your driving license, passport, or a recent credit card/utility bill)

Let us know the information to which your request relates.

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including, for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

If you would like this policy in another format (for example audio, large print, braille) please contact us using the details below.

How To Complain?

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes To Privacy Policy

This privacy policy was published on 8th October 2021 and last updated on 15 June 2026.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

Email if you have opted in to receive emails.
A notice on the Website header.
A notice in the news section of the Website.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

London Cactus Ltd t/a London Cactus College
Email: [email protected]
Website: www.mycccollege.com

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